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Billing & Accounts FAQs


  • Where can I find out more about pricing?

    One of our expert, local account managers will be assigned to fully understand what you and your business need and recommend a tailored solution and the right price for you. Please call 1300 187 162 for a free hygiene survey and quote.


  • When and how frequently do I need to order?

    Our local account manager will work with you to understand your exact business needs and ensure that your facilities are always stocked with the right level of supplies. You should not have to worry about placing orders but if any unexpected increase in usage occurred during the contract please let us know and we will do our best to adjust accordingly.


  • How long will I be locked in for?

    We will work with you on a service agreement that works best for you. Typical tenure of services are 12 or 24 months but most of our customers tend to stay with us for much longer!


  • Who will be managing my account? Who will be delivering the service?

    You will have a dedicated, local account manager, supported by a professional and responsive customer service team. Our local service technicians, based at the closest branch from your site, will perform the service delivery.


  • Can I make electronic payments?

    Initial will provide simple, itemised invoices at pre-determined intervals, allowing you a variety of payment options, including internet transfers.