The modern shopping centre is designed to encourage customers to stay. Have lunch before grocery shopping, or enjoy dinner and movie after running errands. “Successful centres are places with a lively atmosphere, where people feel comfortable and enjoy spending time.” From the shopper’s point of view, comfort is key.
Shoppers have particular ways in which they use public washrooms. Find the cleanest cubicle. Never put your handbag or shopping bags on the bathroom floor. Always touch as few surfaces as possible. Did you know that 2 in 5 shopping centre visitors worry about hygiene and take measures to ensure their own hygiene security? That’s 40% of shoppers worrying about cleanliness upon entering your washrooms! Research shows that 1 in 4 shoppers are uncomfortable using the shopping centre washrooms and speak with other people about the washroom conditions. Unhygienic washrooms can have a really negative impact on the viability of your shopping centre.