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Washroom Service FAQs


  • How much do your dispensers cost?

    This all depends on the solution you are interested in. Most of our dispensers include some supplies that we will provide on a scheduled basis. Often, the cost of renting our dispensers is distributed over the length of the contract. To get a personalised quote please call 1300 187 162.


  • Who will be fitting the equipment in my washrooms?

    Our installation team will carry out the necessary work at a time that is convenient for you. They are fully certified and extensively trained technicians who will ensure your selection of products are fitted to the highest standards in your facilities.


  • Can you provide an all-in-one service?

    Initial provides the most comprehensive range washroom services in the country. Along with our pest control business Rentokil and commercial plants business Ambius, we can provide complete solutions create healthier working environments and make your workplaces better places to be for both staff and visitors.


  • Is Reflection expensive?

    Reflection represents great value based on workmanship, design and premium materials used. It is also competitively priced against other stainless steel ranges.


  • Will Reflection damage and tarnish easily?

    Reflection is highly durable and robust. It’s impact, shock and temperature resistant and is naturally resistant to rust and surface corrosion.


  • Is Reflection an environmental good choice?

    Stainless steel is a 100% recyclable and Reflection has been to designed to have long life span.


  • Is Reflection easy to maintain and keep clean?

    Reflection has high quality protective coating which is tarnish and fingerprint resistant. Its smooth surface harbour less dirt and makes it simple to clean and service.


  • Is the Reflection range comprehensive to meet all my needs?

    Initial’s Reflection range of commercial premium, stainless steel dispensers and accessories is widest available on the market – it includes cubicle, hand washing and drying, waste and aircare solutions.


  • Is Signature simple to clean and maintain?

    Signature dispensers are designed help make cleaning and servicing easy. The award winning design is smooth with curved, harbouring less dirt and makes cleaning quick and simple. A viewing window allows staff to instantly know when to replenish and our soap cartridge are easy and convenient to install.


  • Is Signature expensive?

    Signature represents great value based on its quality, design and high quality consumables. Made with integral antibacterial technology Signature has been proven to raising hygiene standards.


  • Is Signature strong enough to meet my business need?

    Signature has been designed to be highly reliable, robust and incorporates tamper-proof lockable covers. This award winning range has been rigorously tested and is used in some of the busiest washrooms across the country including Sydney Airport.


  • Is the Signature range comprehensive to meet all my needs?

    Signature solutions cover all washroom needs from cubicle, to hand washing and drying, to waste management and aircare. Our range is the widest available on the market.


  • Why should I choose Initial as a feminine hygiene sanitary service provider?

    Our feminine hygiene sanitary service gives the peace of mind and confidence that you are providing your visitors and employees with a safe, discreet, easy to use and hygienic sanitary solution. Our no touch feminine sanitary units, with integral antibacterial technology, are the most hygienic solution to help prevent the spread of germs.


  • What service options do you provide for feminine hygiene sanitary service?

    We can service sanitary units based on your company’s need– either weekly, fortnightly or four weekly. Our service ‘Plus by Initial’ is unique in the market and combines discrete on-site servicing and sanitising, underpinned by our antibacterial coated unit with protective bin liner and deodoriser. And Initial’s disposal service ensures waste is handled in a safe, sensitive & environmentally friendly manner.