Creating the right environment and brand experience for your guests is essential. A poor experience could be damaging to your business, impacting customer loyalty, making them less likely to return.
Clean and hygienic facilities, communal areas and washrooms play a key role in turning an average stay into a great one, and are some of the most important factors when recommending a hotel to friends and colleagues.
A hotel's entrance is one of the most visible and important areas, critical to creating the right first impression. From the moment a guest walks through the door, they expect a level of style and quality in keeping with your brand.
Hygiene is more than surface-clean. Clean the dirt you can see but also consider what is invisible to the naked eye - germs can be easily transferred from the bathroom to the rest of the hotel suite, putting the health of guests at risk.
The importance of a good washroom experience should never be underestimated. A good washroom experience could influence a hotel guest's overall attitude towards your brand for the better, enhancing their perception of the business, quality of service and standard of hygiene it offers guests.
Cross-contamination and spread of bacteria in kitchens can occur easily if proper hygiene practices are not put in place.
Unhygienic conditions in public amenities can lead to the rapid spread of diseases, respiratory conditions and even intestinal disorders. Micro-organisms in sweat, urine, saliva and faecal matter thrive in poor sanitation and outbreaks can have a vast impact on guests and brand reputation.
With high human interaction and heavy usage, conference rooms and business centres in hotels create a breeding ground for harmful bacteria. A clean meeting environment creates a pleasant guest experience and reflects well on your brand.